Shipping & Returns

shipping

Just K’s Kandles & More. accepts orders 24/7 and we ship Monday-Thursday, excluding Holidays.

Orders are processed in the order they are received. Please allow up to 5 business days for your order to ship. Your order will be sent via FEDEX Mail from Deltona, Florida. 

ORDER PROCESSING

Orders are usually processed within 5-10 business days from the time the order is placed. The order ship date does not count as a day in transit. Also, a common misconception is that choosing Priority Mail means your package will ship in two business days. Please note: FEDEX transit times are not a reflection of our processing time.

Orders that contain a different shipping address from the billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Also, our system tracks your IP address so orders placed at a IP location that is different from the billing address are subject to review, in which the customer will be contacted.

APO or FPO ADDRESSES

For APO or FPO addresses, please expect a delay. This mail is delivered through a joint effort between FEDEX and the Military Postal Service that requires packages to go through customs. Transit times depend on operational conditions as well as the unit of the addressee. 

Please note that we are not responsible for packages that are lost, stolen or damaged during transit but we take responsibility because we know it sucks. We will work with you to replace your items.  

DAMAGED  PACKAGE

We are careful to package your purchase in bubble wrap and packing peanuts but sometimes the transit is rough. It happens. Since our packages are sent via FEDEX Priority Mail, they are insured.  While we are not responsible for FEDEX handling of packages, we will work with you remedy the situation and replace your damaged items by filing the claim to FEDEX. Photos showing the extent of the damage will help us. Please email proof of damage to info@justkskandlesandmore.org with your order number.

 

LOST OR STOLEN PACKAGES 

Please be aware that we are not responsible for packages that have been marked as delivered but its appears the package may have actually been stolen. 

Please make arrangements to contact the shipping carrier within 24 - 48 hours if you receive confirmation that your order is delivered but do not receive package. 

There are also instances where FEDEX is holding the package for pickup but incorrectly marks and does not leave a notice or FEDEX delivers to the wrong address. Check with your local FEDEX location to see if they are actually holding your package for pickup. Unfortunately, FEDEX may not allow you to file a claim as they have fulfilled their duty to deliver the package. You will need to file a complaint with the FEDEX that investigates mail theft and file a police report with your local police department to notify them of the theft.

WRONG ADDRESS

If you've provided the wrong ship to address, it's possible that you can submit a request to intercept the delivery location.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship but during peak shipping seasons, it's impossible to intercept a package. 

You are responsible for the shipping costs associated with re-sending the package if it's marked by FEDEX as not deliverable or return to sender. In most cases, packages returned to sender do not return to us in a timely manner and often deliver with damaged products due to the extended transit. Your order will be refunded minus shipping fees associated with the attempt to ship your package. Damaged products will not be replaced without additional fees.

returns

Thank you for shopping at Just K’s Kandles & More, if you are not entirely satisfied with your purchase we're here to help.

Our products can be returned within 15 days of the original purchase of the product. You will be responsible for restocking fee of 15% + shipping charges to help cover processing fees and handling associated with processing your return.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • You obtained a Return Merchandise Number (RMN) from us

 

Products that do not meet these criteria will not be considered for return. If your product was damaged during transit or defective, please contact us with photo proof for a replacement.

To obtain a Return Merchandise Number (RMN), contact us with photo proof that the products are unused:

By email: info@justkskandlesandmore.org